Learning Centre

Everything you need to master Eagle Eye BMS — step-by-step guides, video tutorials, and module documentation for users and administrators.

74 Articles 10 Video Tutorials 16 Modules Covered support@eagleeyecrm.co.za

16 modules found

Dashboard & Overview
User
Admin
Video
Ask AI

Understand your Eagle Eye BMS dashboard, key metrics, and how to customise your personal dashboard widgets. Learn to read real-time data and set up the right alerts for your team.

Contacts & Leads
User
Admin
Video

Manage your contacts, import leads in bulk, score them with AI and track the entire customer lifecycle inside Eagle Eye BMS. Includes bulk CSV imports, AI lead scoring, and full activity history.

Companies & Organisations
User
Admin

Link contacts to companies, track company-level activity, run email campaigns per organisation.

Deals & Pipeline
User
Admin
Video
Ask AI

Build your sales pipeline, move deals through stages, track won/lost revenue, and forecast income.

Deal Closing AI Assistant
User
Admin
Video
Ask AI

Accelerate deal closure with AI-powered insights. Identify stalled deals, auto-generate personalized follow-up emails, and get alerted on high-value opportunities at risk.

Finance & Invoicing
User
Admin
Video

Create professional invoices in Rands (R), track payments, manage quotes, and view profit/loss summaries. Eagle Eye BMS makes it easy to manage your full financial workflow from one place.

Point of Sale (POS)
User
Admin
Video

A complete retail POS built into Eagle Eye BMS — process sales in Rands (R), manage stock, run cashier shifts, handle returns, schedule staff, and analyse your store performance with built-in reports.

Funeral Management
User
Admin
Video

End-to-end funeral parlour operations inside Eagle Eye BMS — manage cover plans with Rand (R) premiums, process policies and claims, collect monthly payments, and leverage AI-powered fraud detection to protect your business.

HR & Staff Management
User
Admin
Video

Manage all your staff records, job roles, and scheduling inside Eagle Eye BMS. Use AI-powered task assignments to match the right staff to the right activities, and track team performance over time.

Helpdesk & Tickets
User
Admin

Manage customer support tickets, track resolution times, and view support analytics.

Workflow Automation
User
Admin
Video

Build no-code workflow rules in Eagle Eye BMS that trigger actions automatically based on CRM events — send emails, update records, assign tasks, and more without writing a single line of code.

Marketing & Campaigns
User
Admin

Run email marketing campaigns, build sequences, manage segments and track campaign performance.

Reports & Analytics
User
Admin

Explore built-in reports, activity breakdowns, productivity summaries and sales metrics.

Admin: Tenant Management
Admin
Video

Admins only — manage tenants, subscription plans, feature access, and audit logs.

Admin: System Settings
Admin

Configure email, domain mapping, SMTP settings, module adoption tracking and plan modules.

Customer & Policy Portals
User
Admin

Give customers and policy holders a self-service portal to view invoices, files, tickets, and policies.

Still need help?

Our support team is available to assist you with any questions about Eagle Eye BMS.